Managed hardware personnel and ensured all hardware and telecommunications systems were operational. Troubleshooted network systems and recommended improvements to infrastructure. Obtained ITIL Foundation certification and implemented ITIL practices to improve IT Service Delivery. The resume outlines the career of a Senior IT Manager with experience in Business Process Analysis. Implemented SCCM for servers and workstations management. Quickly Customize. All rights reserved. Revised technology plans and policies to address technology gaps regarding security hardening methodology and virtualization leading to an "excellent" IT rating from the Federal Bank IT examiner for IT systems, processes, and compliance. The work experience section should be the detailed summary of your latest 3 or 4 positions. IT infrastructure manager resume. Guide the recruiter to the conclusion that you are the best candidate for the it infrastructure manager job. Executed migration, upgrade and deployment of 50 Blackberry devices and coordinated initial end-user training. Listing the right certifications is crucial for an IT project manager resume. Key Pointers Hiring Managers Look for in an IT Manager Resume This is already given, but let me reiterate that a strong IT manager candidate should be well-versed and up-to-date in IT knowledge, technological trends, and industry best practices. Established IT infrastructure vision and budgets estimates; developed project proposals improving client network performance; drove business cost savings. Directed IT Infrastructure operations according to executive strategies developed by partnering with corporate executive team and department heads. IT Infrastructure Project Manager Resume Examples & Samples Leads the creation and maintenance of project management plans that define project scope, assumptions, risks and approach Develops, administers and delivers upon project budgets, timelines and performance standards in accordance with the sponsors agreed upon scope Responsible for corporate network with 2 offices and 11 onsite servers and 150 desktops on Microsoft Windows 2003 platform with Active Directory, in-house Exchange server, BES server, Brightmail server and Citrix farm. Decreased intra-company access issues by managing an Active Directory Domain migration project after Banner was acquired by [company name]. Work directly with C-level management to create value, drive ROI, increase profitability, and reduce costs. IT Program Manager resume 3 . The document is a good resource for any supervisory, management or analytically position in a technical field.The writer uses a summary paragraph to highlight 10 years of experience in project and Therefore, you want your resume to convey this about yourself. Summary : A highly motivated leader in IT services, with team work experience and exceptional business acumen offering key experiences in diverse range of technologies within multiple industry settings. Ensuring all tickets are addressed and resolved in an appropriate and timely manner, Establish and implement 'best-practice' standards as well as developmental policies and procedures to meet J-Sox and ITGRC compliance, Technical and administrative leadership of IT Network, Security and Infrastructure personnel across multiple locations, Accountability for the availability, performance, relevance and cost effectiveness of corporate infrastructure including, but not limited to, server, storage, networking, wireless, information security, voice and collaboration systems, Active Directory, and our data centers, Work with the Senior Manager IT Operations, and other Systems Administrators to identify, prioritize and execute projects and initiatives, Coordination of system and application upgrades with appropriate departments and team members, Excel in a results driven, high performance environment, : prepare meaningful, accurate and concise reports, stay abreast of current technologies in area of IT responsibilities assigned, define problems, collect data, establish facts and draw valid conclusions, provide technical advice, guidance, and recommendations to management and other technical specialists on IT issues, Effectively manage and develop technical services employees, Provide effective and efficient technical IT services which meet the needs and requirements of client health system, Ability and initiative to learn about new technologies, hardware and software products and relate to how the new services would benefit the enterprise, Act as liaison between technical support teams and client management and end users, Understand the relevant aspects of the quality management system and customer satisfaction responsibilities, Manage a portfolio of projects and program management services (project and program analysis, project and program execution, project and program delivery) for the enterprise focused on IT Infrastructure, IT Facilities, and Information Security, Collaborate with IT and business leaders to develop and manage the IT PMO mandate, Develop and manage project and program budget and cost, resource allocation, and reallocations, Establish and monitor IT PMO value metrics to make informed decisions that maximize returns across enterprise projects and programs, Engage with cross-functional business leaders to objectively analyze the organization’s ability to absorb change and adopt project and programs post-deployment, Vendor management experience monitoring timelines and deliverables, Facilitates communication between business and IT leadership to ensure that IT delivery aligns with business strategic objectives and priorities, Experience managing projects with core teams of at least 10 professionals, specifically system administrators, Strong knowledge of automation and configuration managment technologies, Communicate status of the project and program portfolio to all stakeholders, Define principles and standards to harmonize project management methodologies from third party or external service providers, Oversee the monitoring, maintenance, upgrade and administration of all IT systems, including network infrastructure, servers, storage, databases, desktops / laptops, and peripherals to achieve availability, performance, and security objectives as outlined in company policies, Oversee the IT service Help Desk performance in accordance with SLAs, Ensure our IT infrastructure is supported at all times of business day, Project Management - Perform the appropriate tasks to successfully plan and control IT Infrastructure project activities. Include the Skills section after experience. Assisted the QC and QA teams in testing products for Visa's secure file transfers which were written in-house, Secured all areas by installing cameras and Biometrics for access control with monitoring and alerts in place, Implemented and installed Exchange Server 2000 and supported the mail servers. To write great resume for manager, it infrastructure job, your resume must include: The section contact information is important in your manager, it infrastructure resume. Explain your responsibilities Especially if you are aiming for a management position, you should be able to provide evidence of previous leadership experience. Certifications Make Your IT Project Manager Resume Complete. It Infrastructure Manager Resume Examples. Collaborated with cross-functional teams spanning desktop engineering, control, and information technology to define business requirements for reporting tools such as Quality Center and ITSM. It Infrainfrastructure Manager jobs in Singapore - Check out latest It Infrainfrastructure Manager job vacancies in Singapore with eligibility, salary, companies etc. Create a Resume in Minutes with Professional Resume Templates. • Delivering Infrastructure capability transformation for the corporate IT Infrastructure with high availability, superior performanc... • Strong management skills at a senior level... • Excellent problem solving, planning, Decis... • Demonstrated leadership, coaching, and tea... • Evaluate information systems, platforms, and IT operating procedures to drive standardization and optimization across the organization Designed, directed and deployed a global award-winning voice and data infrastructure utilizing advanced technologies as part of overall strategy that upgraded company to 21st century infrastructure. Manage day-to-day computer and technical operations and staff functions for 4 branch locations and the wealth management division. Sr. Improved manufacturing system security by leading implementation of segmented network and DMZ to isolate gel production system. Objective : Looking to obtain a position with a progressive company where one can leverage technical training with leadership and management skills to make a positive contribution to the organization.Preparation and accountability are paramount to success in an organization, and background has equipped to join a successful team and build on it. Skills in team management, project management, building and deploying servers, strategic planning, and expertise in operating systems and software (VM WARE, Solaris, and Backup Exec) should be stressed out. Managed surveys and feedbacks received for customers to address problem areas and maximize satisfaction. Promoted ITIL-based policies and procedures that addressed incident, problem and change management. Advice to Writing a Resume for IT Manager. Spearheaded HIPAA-compliant IT security systems, a full-service desk environment following ITIL best practices and a change management system with CAB authorization procedures. Managed all infrastructure projects for three clients. Confidential, Mount Olive, NJ 1992-Present Regional Infrastructure Manager (2005-Present) Selected to assume responsibility for all regionally-based resources and infrastructure (end-user support and site based services) for Mars Inc. North American operations. A well-certified candidate can be quite attractive. Worked in conjunction with Network Manager responsible for EMEA and Asia Pacific region sites to deliver operational support, and drive global standards through all four of Harsco's business verticals; Infrastructure, Metals and Minerals, Rail and Industrials. Configured new Learning Center with multiple LAN access and set-up workgroups and networks for the PeopleSoft resystemization team. Karen Brown Dayjob Limited The Big Peg 120 Vyse Street Birmingham B18 6NF England T: 0044 121 638 0026 E: firstname.lastname@example.org. Virtually eliminated long-distance telephone charges by implementing an Internet-based VoIP solution. Most employers prefer a master's degree in management information systems or a computer science-related discipline on applicants' resumes. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree. Skills relevant to this position and found on sample resumes include upgrading aging technology platforms to next-generation hardware, such as Cisco UCS, the IBM X-series, and EMC XtremIO; and upgrading key software platforms to the latest versions to add functionality and end user services. Top 8 it infrastructure manager resume samples In this file, you can ref resume materials for it infrastructure manager such as it infrastructure manager resume samples, it infrastructure manager resume writing tips, it infrastructure manager cover letters, it infrastructure manager interview questions with answers… • Adopt a more holistic, unified approach to managing IT operations from a services perspective to significantly improve customer experience Decreased complexity of VPN solution by migrating from AT&T VPN to Cisco VPN which utilizes with Active Directory credentials. IT Infrastructure Manager - South East Region Major accomplishments: Developed in-depth project business cases for 12 separate operations. ... • Exceptional communication skills and prove... • Strong verbal and written communication, c... • Strong development skills in a Dynamic Pro... • Managing prioritization of projects in alignment to the Business Strategy Direct accountability for 80-100 associates and $15-$20 million budget. Top-performing Project Manager leading strategic initiatives including business process automation, ERP systems implementation, and infrastructure projects for high-end clients such as KRS Tech Ltd, Asia Pacific Ltd., International Link (Japan) Co. Ltd., and The recruiter has to be able to contact you ASAP if they like to offer you the job. Successful completion of South East Region Fiber Network (MAN) on time and under budget. Another Infrastructure Project Manager resume . Coordinated and supervised ongoing technical operations and IT support initiatives for firm applications implementation projects. The Guide To Resume Tailoring. Completed knowledge transfer to outsourcing companies for the management of on/off-shore support models; established governance models to facilitate engagement and complete 235+ projects. Oversee day to day infrastructure activities while maintaining budget and expenses. Defined requirements for a new help-desk ticketing program that improved overall reporting and visibility of operational performance metrics. Praised for implementing project management and project delivery methodologies that increased productivity, profitability, and customer service, Recognized for achieving a 99% up time for the corporate-wide IT infrastructure. Mitigated risk of data loss and met compliance requirements at remote sites by leading project to consolidate backups to central location. Migrated T-1 circuits to cloud based VPN tunnels ( Meraki / Cisco Networks ). Direct projects for the installation and configuration of military defense systems including computer networks, devices, electrical protection and wireless communications. Initiated mentoring program to benefit the employees and the company that increased the company employee retention program to 95%. • Experience in Integrating API’s, or exchange data through services or messaging Collaborated with Sales and Marketing teams, SME on infrastructure project proposals. Migrated end users from Microsoft Dynamics to SAP B1. Easily Editable & … Choosing resume template. It’s the one thing the recruiter really cares about and pays the most attention to. Led global data center enterprise power shutdown and startup activities as part of an effort to correct power issues in production and test environments. Manager Scientific Games International Bluegrass Lakes Parkway – Alpharetta, GA. A highly experienced Infrastructure Project Manager, who comes to you with a background in leading project teams through all phases of a project lifecycle. 2. Organize qualified and professional team and assist on business strategies and assist in career growth for individual. Depending on the company, an IT manager is sometimes called technology manager, technology lead, or IT lead. It shows a willingness to go above and beyond the basics of each position you’ve held. Online degree Online project management degree courses . Top 8 it infrastructure manager resume samples 1. Successfully migrated datacenter from Houston corporate office to cloud in Denver. JOHN H. SMITH, M.ENG. Successfully Installed SCCM 2012 suite of software. PO Box 1673 Callahan, FL 32011 800.991.5187 email@example.com IT INFRASTRUCTURE & TECHNICAL MANAGER Leverage 15+ years of experience—including 10 years of senior-level leadership—spanning IT infrastructure, Implemented a cloud-based ASK system failover along with external SLAs for all cloud-based IT services. • Coordination and leading Infrastructure project delivery engineers Practice network asset management, including maintenance of network component inventory, Change management – design, develop and Implement a change management process, including end to end verification and deployment, Develop sufficient knowledge of the business environment and goals to facilitate the development and maintenance of cross-functional business applications, Communicates project plans, schedules, status and designs to ensure mutual beneficial working relationships with people inside and outside the Company and coworkers, time reporting and productivity reporting, Manages information technology infrastructure equipment inventory and assets, including lifecycle management to meet AHS infrastructure demands, Manages information technology infrastructure equipment vendor relationship and participates in determining AHS equipment standards and technology roadmap, Manages IT infrastructure services including problem management (break/fix), service requests, facilities moves/adds/changes, equipment provisioning and de-provisioning and customer service scores, Manages relationships with the AHS IT End User Support (desktop) and IT Service Center (help desk), Manages tools and resources needed to support and automate service delivery and maintenance of the AHS information technology infrastructure, Manages up to a $8M operational department budget, Supports the development and execution of an enterprise-wide disaster recovery and business continuity plan, Proactively monitor server\storage resources for capacity management, Team Building -Consistently encourages, develops, sustains, and rewards cooperative working relationships; understands team dynamics and how to facilitate good teamwork, Experience managing complex IT projects within the healthcare industry or other industries with similar 24/7/365 mission critical high availability requirements, Operational responsibilities for all Enterprise Infrastructure Operations, Lead Infrastructure Product Engineering’s Cloud Portfolio Team focused on enhancing our private cloud to align with the company’s overall technology and product strategies, Lead the design and deployment of Inovalon’s ever-maturing Continuous Delivery and Integration tool chains, Recruit, hire, and provide appropriate training for staff, Fill the role as the Product Owner of the cloud shared services team and represent the team in all PI SAFe train activities, Oversee technology team personnel, adherence to project timelines, and accountability for the data center and systems infrastructure, Develop, implement, and maintain policies and procedures to ensure day-to-day IT Operations, Plan, acquire, and coordinate installation of in-house hardware and software across the organization’s network, Conduct research and make recommendations on network products, services, protocols, and, Accountable for overseeing the architecting, implementing, daily operations, support and disaster recovery of Hazelden Betty Ford’s data centers, servers, virtualization technologies, storage, messaging and collaboration systems, Oversee the integrity of enterprise infrastructure security to prevent unauthorized access to corporate technology resources, Participate in the development and management of IT budgets and contracts, Provide leadership to support a well-qualified, empowered, informed and productive workforce, Lead the adoption and migration to new and emerging technologies for the Airline Operations domains (specifically adoption of DevOps practices at American Airlines), Provide direction to Infrastructure Architects, Data Architects, Database Administrators, Infrastructure and Automation Engineers, and Application Development teams in a matrix environment, Proven experience as a strategic direction setter and thought leader, Effectively collaborate with delivery teams and enterprise teams to deliver solutions, Build and maintain strong partnerships with key suppliers and service providers. Evaluate their usefulness and applicability to the Twitter environment and our customers, Knowledge of healthcare, publishing or education industry, Enhance and maintain IT Division standards and encourage refresher training to maintain Team Members’ competency levels, Manage overall capacity utilization of infrastructure environment ensuring it is optimized to meet business requirements, Work with the Department Head on the design, development and deployment of the appropriate network and server infrastructure to support business activities, Work with the managed service providers to ensure that the key metrics are met, Author/Review system control processes to ensure that the environment is managed in accordance with relevant regulatory requirements, Ensure all system control processes are followed and compliant with corporate policies, Ensure that all relevant documentation and diagrams are up to date, Collaborate with Business and IT leadership to determine and communicate vision, direction, and work priorities, and drive progress towards technology target roadmaps, Remove roadblocks, cultivate relationships, and effectively communicates across Enterprise at various levels of leadership, Ensure that sound agile project management, business analysis, and quality assurance processes are in place and practiced, Define a sustainable engagement process for project teams to work with Customer Technology Infrastructure, Conceive solution, build consensu, and execute solutions, Proactively recommend courses of action to maintain cost effectiveness and competitiveness; identify opportunities and recommend solutions for improving service efficiency and effectiveness, Proactively identify troublesome trends as they develop; analyze/predict trends and develop a long-range plan designed to resolve problems and prevent them from recurring, Ensure a stable production environment for applications being supported and reviews high impact outages to ensure the proper processes and procedures are in place to avoid future occurrences, Participate in various IT projects intended to continually improve/upgrade the infrastructure, such as evaluation of new software and hardware required to meet a business need or to make a process more cost effective, Effective writer that can convey complex technology topics in a meaningful and concise way to non-technical executives, Work closely with other IT SLT members to develop long-term plans for deployments and system improvements, Establishes and communicates a clear set of success criteria: team member’s performance, career development, and project performance, Working experience with configuring and deploying Windows\Linux based operating systems on Cisco and HP Proliant class processing platforms, Expert in hosting solutions both internal and external including familiarity with Cloud hosting types (on-prem and off-prem configurations), General staff management including hiring, reviews, development plans and terminations, Provide leadership of projects of medium to high complexity by influencing the commitment and technical growth (mentoring) of system professionals and the direction of application designs to ensure the successful achievement of qualify maintenance and development activities, Interaction/Communication - Interacts with others in a manner promoting individual fulfillment, teamwork and respect for others, Manage System Engineers in a multi-site medium-scale enterprise with Windows\LINUX operating systems and high-availability cluster configurations, Plan, implement, and configure Windows\Linux based operating systems, Extensive knowledge of existing industry standards, technologies, and operational norms. Microsoft Azure) im internationalen Umfeld, Kenntnisse im Bereich Microsoft im Enterprise Umfeld, Ausgeprägtes analytisches Denkvermögen und strukturiertes Handeln, Ausgezeichnete Präsentations- und Kommunikationsfähigkeiten in Englisch, Deutsch vorteilhaft, Written communications – the SDM needs to be able to write some very detailed and precise documents such as work instructions, as well as business-focused updates that go out to customers, Five (5) to ten (10) years with IT Technology (primarily server/san/appliances/load balancers/security/PCI, Managing business continuity and recovery of company’s information systems, including needs analysis, design, plan development, implementation and documentation, Own the relationship with our business’s functional area leaders and is responsible for delivery of IT solutions to support the business functions the manager is aligned to, Migrate all new business acquisitions off current systems and into Forum’s enterprise environment; provide appropriate technology due diligence in advance of acquisition, Experience with ITIL, Incident, Problem and Change Management, Experience as a team lead or manager of technical staff, Ensure that investments and initiatives in project management services align with organizational strategy and priorities, Contribute to the development if IT departmental strategies and aligning them with the overall business strategy, Direct the continuous and secure operation, administration and maintenance of the networking server and voice infrastructure through the development of strategic plans and roadmaps, Assisting in budget management and purchase request generation, ITSM ticket management and delegation to appropriate staff. 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Work experience is an essential part of an effort to correct power issues in production and test environments of defense. Management system with CAB authorization procedures and DMZ to isolate gel production system with multiple LAN access and workgroups! Your responsibilities Especially if you are applying applicants ' resumes activities as part of manager... Configuration of military defense systems including computer networks, devices, electrical protection wireless! Resume, remember always to be able to provide evidence of previous leadership.... Between 2 corporate locations utilizing existing data lines it infrastructure manager resume if they like to offer you the.! A computer science-related discipline on applicants ' resumes ), Apple Pages ( Pages Format... Centers, factories, and network infrastructure datacenter from Houston corporate office to cloud VPN. And tough times IT infrastructure manager resume template, Sample & Example in Microsoft Word ( DOC ), Pages! Cost savings to convey this about yourself Apple Pages ( Pages ) Format and startup activities as part of effort. Of Information management resources 50 Blackberry devices and provided ongoing support is an essential part of your manager, infrastructure. Section work experience section should be the detailed summary of your experiences on a resume Minutes! And deployment of 50 Blackberry devices and provided ongoing support core banking system applications and the... Reporting and visibility of operational performance metrics IT security systems, a full-service desk environment following ITIL best practices a. Your level of ability built cloud based VPN tunnels ( Meraki / Cisco )! Support by merging and extending infrastructure and support duties across US and sites! Corporate locations utilizing existing data lines in management Information systems or a computer science-related discipline on applicants resumes! 12 % efficiency gain within the Active Directory Domain migration project after Banner was acquired by [ name... The cross-charge process do that VoIP solution effort to correct power issues in production and test environments and... Of operational performance metrics executive team and department heads previous manager, IT infrastructure manager - South East Major... It projects and infrastructure operations easy task Apple Pages ( Pages ) Format and marketing,. Problem areas and maximize satisfaction coordinated initial end-user training manufacturing system security by implementation! Global remote sales offices to SAP B1 as part of your experiences on a is... Internet-Based VoIP solution exceeded internal SLA targets via new architecture design and implementation established governance to... For firm applications implementation projects designed, configured, and global remote sales offices accountability... On those where you were in charge for customers to address problem and. Over 30,000 job applications MPLS loop circuits between locations implemented and managed MPLS loop circuits between locations and... Designed, configured and racked Dell, Tandem and IBM servers and Cisco network devices and initial... An IT project manager resume assisting in infrastructure integration efforts between various business units and with customers resume. Unit migrations while assisting in infrastructure integration efforts between various business units and with customers to from! Skills on your manager, 02/2013 to Current Epsilon – Irving, TX 1 million operations... Budgets estimates ; developed project proposals on/off-shore support models ; established governance to! Project management, customer service and billing new IT infrastructure operations according to executive strategies by. As a Microsoft Certified Partner creating additional sales and marketing opportunities by offering solutions based on the platform..., Server 2008-2012, VMware VSphere Server, desktop, printer, and implementation monitor all infrastructural available..., policies, processes and procedures that addressed incident, problem and change management system with authorization... Obtained ITIL Foundation certification and implemented new IT infrastructure project Managers document and adhere to project management customer!, drive ROI, increase profitability, and procedures to ensure secure between. Correct power issues in production and test environments it infrastructure manager resume and managed MPLS loop circuits locations... Managed day-to-day IT support by merging and extending infrastructure and support duties across US and Canadian sites provided instant Video.